It has long been my belief that the seeds of workplace bullying are planted in professional schools that prepare people to enter occupations such as law and medicine.
You start with ambitious young people who (1) are used to being heralded as academic stars; (2) do not have a lot of life experience; and (3) tend to be driven, Type A achievers. You then put them in high-pressured educational environments that emphasize technical knowledge and skills and a lot of “left-brain” logical thinking. These degree programs don’t place a lot of emphasis on interpersonal skills and the development of emotional intelligence.
You then unleash them unto the world of work. Uh oh.
Dr. Pauline Chen, in a New York Times blog piece that already has attracted hundreds of comments (link here), writes about a resident doctor who terrified the medical students with his explosive behavior:
Powerfully built and with the face of a boxer, he cast a bone-chilling shadow wherever he went in the hospital.
At least that is what my medical school classmates and I thought whenever we passed by a certain resident, or doctor-in-training, just a few years older than we were.
With the wisdom of hindsight, I now see that the young man was a brilliant and promising young doctor who took his patients’ conditions to heart but who also possessed a temper so explosive that medical students dreaded working with him. He had called various classmates “stupid” and “useless” and could erupt with little warning in the middle of hospital halls. Like frightened little mice, we endured the treatment as an inevitable part of medical training, fearful that doing otherwise could result in a career-destroying evaluation or grade.
Chen goes on to discuss studies documenting high levels of abuse directed at medical students, as well as efforts that have been undertaken by some medical schools to change their educational environments — with often disappointing results.
Lest I be accused of tossing bricks from my glass house, let me quickly acknowledge that law schools are no better at educating their students to be socially intelligent practitioners. Even in the face of pressures being exerted by accreditors and leaders of the Bar to do a better job of preparing students for actual practice, law schools overwhelmingly emphasize the study of judicial decisions, statutes, and regulations.
To the extent that lawyering skills become a part of the law school curriculum through simulation courses, clinical programs, and externships, much of the focus remains on advocacy as the dominant interpersonal skill. Client counseling and personal communications are considered “soft” skills that do not get a lot of attention.
Consequently, a lot of lawyers who possess the intelligence to earn a law degree and pass a bar exam come up short on interpersonal skills. It shouldn’t surprise anyone that the legal profession is home to a lot of workplace bullying. Too many lawyers are wired to act aggressively in any interpersonal situation, including dealing with colleagues and clients. Some cross the line and are downright abusive.
The cues for what constitutes appropriate behavior often are communicated initially in these professional schools. Doctors and lawyers in training may have no idea how to conduct themselves as practitioners, other than being influenced by a lot of unfortunate “role models” on television. If we want to prevent workplace bullying, the training schools for these professions are the first and perhaps best places to start.
Hat tip to Dr. Loraleigh Keashly (Wayne State U.) for the New York Times article.