I’m delighted that the latest issue of Good Company, the online newsletter of the American Psychological Association’s Psychologically Healthy Workplaces Program, examines workplace incivility (see link below).
The lead piece highlights the important work of Christine Pearson and Christine Porath. For years, researchers and practitioners addressing all sorts of employee conflict and mistreatment — ranging from day-to-day workplace dust ups to severe, malicious bullying — have found their work immensely useful.
In a study by Christine Pearson and Christine Porath, 10 percent of workers reported witnessing incivility on a daily basis and 20 percent said they were targets of incivility weekly. These findings are alarming in and of themselves, but even more so given the negative impact of these behaviors on employees and their organizations.
Research shows that employees who experience incivility tend to be more stressed, spend less time at work and have lower productivity. These employees may then begin to dislike their job, decrease their level of loyalty to the organization and eventually leave their job.
The APA is calling upon employers to take these behaviors seriously, rather than dismiss them as personality conflicts.
Good Company article: http://www.phwa.org/resources/goodcompany/newsletter/article/158