The costs of suffering in silence about bad work situations

Let’s say you’re being bullied or harassed or otherwise mistreated at work. Or maybe you’ve just learned that you’re being horribly underpaid compared to the less-than-stellar fellow in the next office or cubicle.

Anger and resentment are natural responses to these situations, but is there any outlet to express your emotions at work?

Bottled up

Many people — dare I say most people — will keep it bottled up inside them.

After all, self-censorship has long been a staple of behavior for the rank-and-file worker. And during tough economic times, folks often reason (with good justification) that it’s better to internalize their bad feelings rather than express them.

Health impacts

Repressing these emotions can have grave health consequences, however.

Dr. Gabor Maté, an expert on the relationship of emotions to overall health, discussed the links between expression of emotions and immune system impairments in a recent interview with Amy Goodman published on Alternet (link here):

Women who don’t know how to express their boundaries emotionally, they suppress their boundaries immunologically, and therefore they’re more likely to develop disease. The same is true, of course, of men, so that the immune system is in constant interaction with our emotional responses.

…In another study with the immune system, medical students under the stress of examination were found to have diminished activity of their natural killer cells, these immune cells. But those students who were emotionally isolated were most likely to have diminished activity of their immune system.

In a post last year (link here), I cited a Swedish study indicating that when men repress their anger over unfair treatment at work, their risk of having a heart attack or dying of heart disease doubles.

Bringing it home

Unfortunately, what is bottled up at work sometimes bubbles over at home.

Contrary to common advice, it’s not always easy to “leave it at the office.”  How much pent up frustration stored up during the workday is dished out toward family members and friends? And how often does displaced anger directed toward spouses and kids reach abusive levels?

One-way boxing match

The state of employment law promotes remaining silent, at least for the vast majority of workers who are not protected by collective bargaining agreements. When I first started researching legal protections against workplace bullying and restrictions on employee free speech, I realized very quickly that when it comes to expression at work, it’s a one-way boxing match.

In other words, a supervisor can yell and scream at an underling and usually get away with it, but if the underling acts in the same way, she can be disciplined or fired and the law often will say it’s legal.

Bottom line

We also know how this affects the one thing even bad companies embrace, the holy bottom line. When employees feel mistreated, they are less loyal and productive and more likely to bolt once anything resembling a better job comes along. Stress-related absenteeism and higher health care costs also are a part of the mix.

Public health problem

Workplace bullying, harassment, and other forms of abuse are more than “just” employment problems. We need to teach everyone that these are public health problems as well.

Here in the U.S. (and in many other countries as well), the ways in which we address and resolve differences at work are simply broken. Top-down, command & control management structures produce these situations like an assembly line, and employment laws and dispute resolution procedures do not encourage doing anything differently. When stress inducing, anger producing mistreatment at work continues to be written off as part of the everyday cost of having a job, the negative public health impacts will ripple out over and again.

5 responses

  1. Pingback: Tweets that mention The costs of suffering in silence about bad work situations « Minding the Workplace --

  2. Pingback: The costs of suffering in silence about bad work situations (via Minding the Workplace) « Pilant's Business Ethics Blog

  3. Fantastic article. I am an educator who teaches a course on job skills.

    I plan to use this in my classroom.

  4. Well it is high time the recipients of work place bulliying band toghther and put the employers and the government that supports their behaviour on notice!!!!!!

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