Aamna Mohdin writes for Quartz earlier this year on Google’s research efforts to identify the keys to creating successful work teams. The answer turned out to be pretty simple:
Google’s data-driven approach ended up highlighting what leaders in the business world have known for a while; the best teams respect one another’s emotions and are mindful that all members should contribute to the conversation equally. It has less to do with who is in a team, and more with how a team’s members interact with one another.
Consequently, says Mohdin, “Google now describes psychological safety as the most important factor to building a successful team.”
The flipside, of course, is when incivility, exclusion, harassment, and bullying enter the picture. Psychologically safe organizations have a culture that discourages these behaviors, but what happens when they occur? The true authenticity of that culture is revealed by how these situations are handled, individually and organizationally.
Hat tip to Cosette Chichirau for Quartz piece on Google.