Dear readers, here’s a little “First World” ethical topic for you: Personal behavior while riding in the Amtrak Quiet Car. The Quiet Car has become an interesting laboratory for observing (1) whether seemingly advantaged adults will obey the simplest of rules and (2) what happens when those rules are broken.
The Quiet Car is designated for passengers who want a quiet, library-like atmosphere, with minimal conversations limited to whispers, no cell phone usage, and no loud gadgets or music. At the beginning of the trip, and at each major boarding stop, Amtrak conductors announce this information over the public address system. It can be hilarious to hear the slightly sarcastic inflections in their voices when they give this spiel, reflecting obvious weariness over mediating disputes between passengers who have, shall we say, different understandings of Quiet Car etiquette.
You see, on any given trip, at least a couple of passengers will behave as if the Quiet Car exists to provide them with a quiet place to conduct their cellphone calls or to chat with a traveling companion. Lest anyone assume that the transgressors are over-gadgeted Millennials, let me clarify: In my years of observation, middle-aged adults in business attire are the more likely culprits.
Several weeks ago I was riding in the Quiet Car on a trip from Boston to New York. For the first 20 minutes, a well-dressed couple who appeared to be in their 50s kept up a loud, ongoing conversation in the row right behind me. I could hear them easily even as I listened to music using earbuds. I finally turned around and asked if they could keep it down. While I think that I was fairly restrained, they nevertheless looked at me with annoyance. They didn’t stop their conversation, but they managed to lower it to a whisper.
Over the years I’ve wondered about the people who so breezily ignore these clearly articulated rules of courtesy. True, the violations are minor or trivial in the grand scheme of things. But are the loud ones in the Quiet Car more likely to break the rules (quietly, of course) in business and public life? Do these same folks believe that they’re “special” when it comes to applying more significant ethical and legal standards?
Class, please discuss.