Shelley Lane’s broad-ranging look at incivility

I’m delighted that Dr. Shelley Lane’s (U. Texas-Dallas) Understanding Everyday Incivility: Why Are They So Rude? (Rowman & Littlefield, 2017) has now been published. I was honored to write the Foreword, and I’d like to draw on it for this post.

Understanding Everyday Incivility is an informed, wide-ranging, and provocative examination of a topic that carries everyday significance. As Dr. Lane points out in the first chapter, this is not a volume about manners and etiquette. Rather, here we find civility and incivility observed and interpreted through the lens of a communications scholar and teacher who happens to be a thoughtful human being. The volume examines civility and incivility in multiple settings, including workplace tensions (naturally!), family disputes, road rage, online behavior, relationship issues, school dynamics, politics, community relations, and more — all framed by a communications perspective.

The book is neither a breezy self-help manual nor a heavy academic tome. Written in an accessible style, it is backed by research and insights that lift our overall grasp of the topic. It’s a humane and stimulating invitation for all of us to navigate this challenging world with more heart quality.

By the way, my original introduction to Shelley had nothing to do with workplace stuff! A few years ago I was researching online for memoirs of study-abroad experiences, and I discovered Shelley’s book recounting her junior year at the University of Stirling in Scotland. You can read the full story about how our paths crossed here!

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