Ten popular MTW posts from 2019

Dear Readers, I’ve collected ten of the most popular MTW posts written during 2019. If you missed them before, I hope they will prove interesting and enlightening to you this time around. Here goes:

Man faced surgery, while bullying co-workers bet on his survival and gave him a toe tag (link here) — When Charlie Bowlby faced heart surgery, his co-workers placed bets on the likelihood that he would survive and gave him a mock toe tag before he went off to the hospital.

Speaking truth to power: Incivility & abrasiveness vs. bullying & mobbing (link here) — Bullying and mobbing are forms of abuse, not bad manners, and we should treat them accordingly.

Workplace bullying, DARVO, and aggressors claiming victim status (link here) — Dr. Jennifer Freyd’s conceptualization of DARVO — Deny, Attack, and Reverse Victim and Offender — applies to many workplace bullying and mobbing situations.

Workplace bullying and incivility: Does kissing up fuel kicking down? (link here) — One study suggests a link between kissing up to one’s superiors and picking down one’s subordinates.

It’s not Yale or fail: The college admissions scandal and our unhealthy obsession with school prestige (link here) — The burgeoning college admissions scandal has prompted a fast-developing and overdue dialogue about how the wealthy and powerful are able to game the college admissions systems on behalf of their children.

Workplace bullying: Should “creative” folks get a pass? (Uh, no) (link here) — A workplace aggressor should not be given a free pass simply because they happen to be creative.

A short list of recommended books for targets of workplace bullying and mobbing (link here) — I thought I’d offer a very selective list of four affordable books that I repeatedly recommend to others.

A short speech in Rome (link here) — The text of my acceptance speech after receiving the Bruce Winick Award for contributions to the field of therapeutic jurisprudence, at the International Congress for Law and Mental Health.

Boston Globe: Two important features on workplace bullying (link here) — Discussing two feature articles, one a piece on a former corrections officer who faced savage bullying and sexual harassment, the other a piece on bullying of resident physicians.

On following evil orders at work (link here) — What if an employee is directed or enlisted to take part in the bullying, mobbing, or harassment of a co-worker?

Recovering from workplace bullying and other traumatic experiences: “Can’t” or “won’t”?

(Drawing copyright Aaron Maeda)

When it comes to folks who are dealing with severe workplace bullying and mobbing, sexual harassment, or other forms of targeted interpersonal mistreatment, we sometimes see people who seem to be stuck in a place of rumination and obsession:

He just won’t move forward. I think he prefers to suffer and be a victim.

She just can’t move forward. She’s suffering and feels very victimized.

On the surface, these two characterizations may not sound all that different. But dig even a little deeper, and the contrasts illuminate.

“Won’t” suggests that a traumatized individual has affirmatively chosen, for the time being, to stay in this bad place and not move forward. True, on a more hopeful note, it also assumes a power and ability to choose to get better. That said, there’s a judgmental ring to “won’t” as well, sounding a bit like victim blaming for a present “refusal” to proceed with recovery and healing.

“Can’t” suggests factors, internal and external, that limit a traumatized individual’s ability to recover, heal, and move forward. It implicitly suggests medical and external reasons for why someone is stuck in place. But it also connotes, at least in this context, that maybe someone is stuck there for the long haul.

I admit that in moments of frustration, I sometimes have used “won’t.” But in the process of learning more about psychological trauma, I now understand that “can’t” is the more appropriate term. Trauma is bear of a thing to wrestle with, and oftentimes those who are dealing with PTSD, depression, and related conditions due to abuse can easily get stuck in place.

However, if we are going to use the more appropriate “can’t,” then we should add an important addendum: …at least for now. You see, the good news is that a lot of progress is being made when it comes to understanding and treating trauma.

In connection with a new course I’m teaching called the Law and Psychology Lab (described here), I’ve returned to Dr. Bessel van der Kolk’s groundbreaking, accessible book, The Body Keeps the Score: Brain, Mind, and Body in the Healing of Trauma (2014). In re-reading its chapters, I’m once again reminded of the complexities of trauma and the emergence of multiple treatment modalities for helping those who are experiencing it.

In essence, currently various trauma treatment approaches await those who are ready to seek and participate in them. Furthermore, I sense that we are still in the early stages of developing effective treatments. Thus, there is real hope for recovery and healing right now, and additional hope for even better treatments down the road.

Highly recommended

Let’s make 2020 a year of working on solutions and responses

 

For those of us who are committed to making human dignity a framing characteristic of modern society, let’s make 2020 a year of working on solutions and responses.

Over the years, I’ve witnessed an unsurprising but nonetheless troubling trend about traffic to this blog. On balance, pieces that discuss the hurt, pain, and injustice of workplace bullying, mobbing, and harassment get higher readership stats than those that discuss systemic solutions, law reform, and possible paths toward individual healing & recovery.

This appears to be a twist on internet clickbait patterns generally, whereby online readers are drawn to negative topics that validate and fuel outrage. Let’s face it: Sometimes we’re more likely to curse the darkness than to light a candle. Especially if you’ve been a target of workplace abuse, it’s perfectly natural to react in such a manner.

But lighting that candle towards effective solutions and responses must be our primary objective. And therein lies the hard work before us. In terms of what that means, I can speak only for myself.

Of course, I remain steadfastly committed to enacting the anti-bullying Healthy Workplace Bill. As I wrote earlier this year (link here), we’re on a gradual but inevitable march toward enacting workplace anti-bullying laws in the U.S. It’s taking a long time to do this, particularly in the face of corporate opposition, but we are making genuine progress.

Overall, I’ll be continuing work on several fronts that encourages our legal systems, places of employment, and other political and civic institutions to embrace human dignity as a primary framing value. I will be emphasizing this theme as part of my service on three non-profit boards, in particular: The International Society for Therapeutic Jurisprudence, Human Dignity and Humiliation Studies, and Americans for Democratic Education Fund.

I’m also excited about a new course I’m offering at my law school during the coming semester. It’s called the Law and Psychology Lab, and it will incorporate heavy doses of therapeutic jurisprudence, encouraging law students to examine how laws can support psychologically healthy outcomes in legal disputes and transactions. In addition to developing projects on topics of individual interest, the students will work on a larger, co-created group project with a specific theme, which for this initial offering will be bullying, abuse, and trauma along the lifespan. We will be making some of the results of our work publicly available.

Here’s to a 2020 full of positive change. Let’s all be a part of it.

MTW Newsstand: December 2019

The “MTW Newsstand” brings you a curated selection of articles relevant to work, workers, and workplaces. Whenever possible, the materials are freely accessible. Here are this month’s offerings:

Daniel Moritz Rabson, “Working at Amazon: 189 Suicide Attempts, Mental Health Episodes Reportedly Took Place Over Five Years,” Newsweek (2019) (link here)  — “At least 189 instances of “suicide attempts, suicidal thoughts and other mental health episodes” prompted emergency responses at Amazon warehouses between October 2013 and October 2018, The Daily Beast reported. The 189 calls about Amazon employees, which Amazon tracked through police reports and emergency call logs, came from 46 Amazon warehouses in 17 states. These 46 facilities make up a quarter of such spaces around the country. Calls to 911 dispatchers detailed incidents in which Amazon workers tried to cut themselves and talked about killing themselves.”

Editorial, “We all must rise above bullying, coarse dialogue,” Lincoln Journal Star (2019) (link here) — “As Charlie Bowlby prepped for a heart surgery, his co-workers made him a toe tag and took bets on whether he’d survive. . . . Complications on the operating table claimed the 53-year-old’s life, one made more difficult by the actions of his co-workers. It’s a shame that anyone would have to suffer what Bowlby did. But he’s far from the only person to endure such bullying, with his story illustrating the tragic consequences of such deeds taken too far. In general, the coarsening of our dialogue – and our growing inability to have interpersonal communication – worries us, and it extends far beyond the workplace.”

Lena Solow, “The Scourge of Workers Wellness Programs,” New Republic (2019) (link here) — “But recent research suggests that wellness programs aren’t even accomplishing the goals of promoting health or increasing productivity. In a large-scale study, 33,000 employees at BJ’s Wholesale Club were randomly assigned to be in a group taking part in the BJ’s wellness plan or a control group that was not. The study, published in JAMA in April, found that while workers showed a bump in a few self-reported health activities, there were no significant changes in clinical measures of health, absenteeism, or work performance—all supposed money-savers for employers.”

Eric Ravenscraft, “How to deal with mental illness at work,” New York Times (2019) (link here) — “Fortunately, United States law provides some protections for people with mental illnesses — just as they do for any physical disability — but they go only so far. Here, we’ll go over some of the support you can expect from your employer, but we’ll also discuss strategies you can use to get through the day, even when you’re not feeling your best.”

Kathryn Heath & Brenda F. Wensil, “To Build an Inclusive Culture, Start with Inclusive Meetings,” Harvard Business Review (2019) (link here) — “Meetings matter. They are the forum where people come together to discuss ideas, make decisions, and be heard. Meetings are where culture forms, grows, and takes hold. So it stands to reason that if an organization desires a more inclusive culture — and leaders want to model inclusion — then meetings are the place to start. But, from what we’ve seen, executives often miss the mark.”

Peter Gosselin, “If You’re Over 50, Chances Are the Decision to Leave a Job Won’t be Yours,” ProPublica (2018) (link here) — “ProPublica and the Urban Institute, a Washington think tank, analyzed data from the Health and Retirement Study, or HRS, the premier source of quantitative information about aging in America. Since 1992, the study has followed a nationally representative sample of about 20,000 people from the time they turn 50 through the rest of their lives. Through 2016, our analysis found that between the time older workers enter the study and when they leave paid employment, 56 percent are laid off at least once or leave jobs under such financially damaging circumstances that it’s likely they were pushed out rather than choosing to go voluntarily.”

How harmful thought patterns about workplace bullying and mobbing may accelerate the aging process

In a piece for Ideas.Ted.com (link here), Elizabeth Blackburn (Salk Institute) and Elissa Epel (UC-San Francisco Aging, Metabolism and Emotions Center) explain how our negative thoughts can expedite the aging process. Blackburn, a physician and Nobel Prize recipient, and Epel, a psychologist, are co-authors of The Telomere Effect: A Revolutionary Approach to Living Younger, Healthier, Longer (2017).

I’m going to cut & paste a bit of brain science from Drs. Blackburn and Epel to explain the role of telomeres in influencing the aging process:

Deep within the genetic heart of all our cells are telomeres, or repeating segments of noncoding DNA that live at the ends of the chromosomes. They form caps at the ends of the chromosomes and keep the genetic material from unraveling. Shortening with each cell division, they help determine how fast a cell ages. When they become too short, the cell stops dividing altogether. This isn’t the only reason a cell can become senescent — there are other stresses on cells we don’t yet understand very well — but short telomeres are one of the major reasons human cells grow old.

In essence, longer telomeres are good, and shorter telomeres are bad, at least if we care about aging. Blackburn and Epel then identify five thought patterns that lead to the shortening of telomeres:

• “Scientists have learned that several thought patterns appear to be unhealthy for telomeres, and one of them is cynical hostility.”
• “Pessimism is the second thought pattern that has been shown to have negative effects on telomeres.”
• “Rumination — the act of rehashing problems over and over — is the third destructive thought pattern.”
• “The fourth thought pattern is thought suppression, the attempt to push away unwanted thoughts and feelings.”
• “The final thought pattern is mind wandering.”

Their full article goes into greater depth about the negative dynamics of each of these thought patterns. They also sum up the cumulative impact:

The negative thought patterns we’ve described are automatic, exaggerated and controlling.They take over your mind; it’s as if they tie a blindfold around your brain so you can’t see what is really going on around you.

Application to targets of workplace bullying and mobbing

All of the five thought patterns examined by Blackburn and Epel are relevant to the experiences of workplace bullying and mobbing. The first three — cynical hostility, pessimism, and rumination — are especially applicable to so many who have experienced severe work abuse.

Among other things, I’ve written about “(r)umination, obsession, and the challenge of getting ‘unstuck'” (link here) when dealing with bullying and mobbing at work. I’ve also written about what Caroline Myss calls “woundology,” referring to “good, caring, compassionate people who nevertheless could not get beyond wanting to be identified with, and to live in, their emotional wounds” (link here).

The good news (and it’s real)

The good news is that we know a lot more about how to treat trauma and promote healing. Blackburn and Epel discuss better thought awareness as one way toward dealing with these negative thought patterns. They cite research showing that telomeres can actually lengthen and posit that aging can be slowed or even reversed.

Furthermore, as I’ve discussed earlier, post-traumatic growth (link here) and healing-centered engagement (link here) are real processes that are changing the ways in which we look at possibilities for healing from trauma.

But it must come from within

In a piece for Thought Catalog (link here), self-help writer Brianna Wiest asserts that although trauma is not the victim’s fault, healing from it is their responsibility. Here are some of her reasons:

• “Healing is our responsibility because if it isn’t, an unfair circumstance becomes an unlived life.”
• “Healing is our responsibility because unprocessed pain gets transferred to everyone around us, and we are not going to allow what someone else did to us to become what we do to those we love.”
• “Healing is our responsibility because we have this one life, this single shot to do something important.”
• “Healing is our responsibility because if we want our lives to be different, sitting and waiting for someone else to make them so will not actually change them. It will only make us dependent and bitter.”
• “Healing is our responsibility because we have the power to heal ourselves, even if we have previously been led to believe we don’t.”
• “Healing is our responsibility because ‘healing’ is actually not returning to how and who we were before, it is becoming someone we have never been — someone stronger, someone wiser, someone kinder.”

I’m a bit uncomfortable about using the term “responsibility” in this context. It has a slightly finger-wagging, judgmental connotation to it. And yet, the underlying assumptions are true: Healing from trauma is possible only when the person who has experienced it is ready to work toward it. And when someone reaches that point, good things can happen.

Takeaway from Philly: The knowing-doing gap is everywhere

At the recent Work, Stress and Health Conference in Philadelphia, it took three keynote programs and a panel discussion for me to finally reach my “duh” moment: We have so much of the knowledge and understanding we need to create healthier, happier, and more productive workplaces. But the gap between insights gleaned from psychology, organizational behavior, and law and public policy on one hand, and the implementation of these ideas on the other, is vast.

The biennial Work, Stress and Health Conference (WSH) is co-sponsored by the American Psychological Association, National Institute for Occupational for Safety and Health, and Society for Occupational Health Psychology. As I’ve written before, this is one of my favorite conferences, a wonderful, recurring opportunity to share research and insights and to meet with scholars and practitioners who are doing great work. Many WSH participants have become valued friends and associates. In fact, my participation in the 2015 WSH conference led me to write about “conferences as community builders,” in a blog post that was reprinted in the APA’s Psychology Benefits Society blog (link here).

The huge knowing-doing gap

In the opening keynote, major priorities for labor and employment stakeholders were beautifully framed by Jeffrey Pfeffer (Stanford U.), expounding on themes raised in his 2018 book, Dying for a Paycheck. Here’s a short abstract of his speech:

The workplace is the fifth leading cause of death in the U.S., and many workplace practices are as harmful to health as second-hand smoke. Worse than the enormous physical and psychological toll on people and the enormous economic costs to companies and society, is that no one seems to care as work arrangements move toward less, rather than more, healthful environments.

During his talk, Dr. Pfeffer identified workplace bullying and abuse as one of the most harmful work hazards.

He also referenced his previous writings on the “knowing-doing gap,” i.e., the gap between knowing the right thing to do and actually implementing it in organizations. Pfeffer developed this concept with fellow Stanford professor Robert Sutton (author of the popular bullying-related book, The No Asshole Rule). Throughout the conference, it struck me how the knowing-doing gap applies to virtually every aspect of employment relations.

The second day keynote featured Manal Azzi from the International Labour Organization (ILO). Dr. Azzi’s presentation, setting out the major initiatives of the ILO, captured how this global entity is serving as a base for enhancing the well-being of workers around the world. The ILO offers research, best practices, and policy solutions and fosters tripartite relationships between government, business, and labor. There are many keys to bridging the knowing-doing gap here.

The final day keynote program was a wide-ranging panel on work and technology, hosted by David Ballard of the APA. I was alarmed by the discussion of actual and potential employer excesses in terms of technology and employee surveillance. My main knowing-doing gap point is the obvious need for a revived labor movement to serve as a check on employer power, a point reinforced by panelist David LeGrande of the Communications Workers of America.

One path toward implementing solutions and best practices: Getting the word out

If we are to bridge this gap between knowledge and action, then greater sharing of research and insights via the media is part of our strategy. In that vein, I was part of a panel discussion, “Going Public: Sharing Our Work Through the Media,” also hosted by the APA’s David Ballard. I joined Angel Brownawell (APA), Carrie Bulger (Quinnipiac U.), Lisa Kath (San Diego State U.), and Gary Namie (Workplace Bullying Institute). From our program abstract, here’s a short preview of what we covered:

How can scholars, researchers, and practitioners in fields relevant to worker well-being and organizational performance engage the media, serve as subject matter experts, and help inform public understanding? How can we better translate research for the general public and promote our work in ethical and professionally appropriate ways? How can we build relationships with reporters that lead to being sought out as the experts of choice and how do we prepare for those opportunities when they arise?

The knowledge we need to create better organizations that embrace worker dignity is largely at our disposal. We need to mainstream those insights and understandings in the public dialogue about work, workers, and workplaces. Engaging the media in that effort can help us to bridge the knowing-doing gap.

MTW Newsstand: October 2019

Every month, the “MTW Newsstand” brings you a curated selection of articles relevant to work, workers, and workplaces. Whenever possible, the materials are freely accessible. Here are this month’s offerings:

Eric Kuelker, “How Psychological Injuries Cause Physical Illness — And How Therapy Can Heal It,” Mad in America (2019) (link here) — “You and your loved ones now have a new future. Whether the psychological injury was early in your life or recent, whether your boss bullied you, or your business partner stole from you, whatever the nature of your emotional wound, a healthy new future is possible. Torn DNA can be woven together again, blood pressure can drop, gray matter in the brain can grow, and you can greatly reduce the risk of 7 of the 10 leading causes of early death.”

Michelle R. Smith, “Why many employees feel devalued even in booming job market,” AP News (2019) (link here) — “Economic research, government data and interviews with workers sketch a picture of lagging wages, eroding benefits and demands for employees to do more without more pay. The loyalty and security that many say they once felt from their employers have diminished, and with it some measure of their satisfaction.”

A. Pawlowski, “Why older women will rule the world: The future is female, MIT expert says,” NBC News (2019) (link here) — “Older women can sometimes feel like they’re invisible to workplaces and businesses, but they’re actually the trailblazers others should be watching, says Joseph F. Coughlin, director of the AgeLab at the Massachusetts Institute of Technology and author of the new book, “The Longevity Economy: Unlocking the World’s Fastest-Growing, Most Misunderstood Market.” As people get older, the future is female, he argues, with women better prepared for life after middle age than their male peers.”

Karen Weese, “America’s fastest growing jobs don’t pay a living wage,” The Week (2019) (link here) — Over the next 10 years, the occupations with the most job growth in America will not be the techy jobs that most of us think of as the jobs of the future, like, say, solar-panel technicians or software engineers. Instead, they’ll be the jobs held by the women in Hyde-Miller’s community center neighborhood: home health aide and personal care aide. More than one million new aides will be needed over the next decade, in addition to the 3.2 million already in the field, the Bureau of Labor Statistics reported Wednesday. What’s more, six of the 10 occupations providing the most new jobs over the next decade will pay less than $27,000 a year. That’s more than 15 million people, working hard at jobs that simply don’t pay the bills.”

Sherri Gordon, “6 Reasons Why People Are Bullied at Work,” verywellmind (2019) (link here) — “If you have experienced workplace bullying, you may be asking yourself “why me?” And you are not alone: workplace bullying impacts 54 million Americans every year. Here are some common reasons why people are targeted by workplace bullies.”

Bill Chappell, “U.S. Income Inequality Worsens, Widening To A New Gap,” NPR (2019) (link here) — “The gap between the richest and the poorest U.S. households is now the largest it’s been in the past 50 years — despite the median U.S. income hitting a new record in 2018, according to new data from the U.S. Census Bureau. . . . While many states didn’t see a change in income inequality last year, the income gap grew wider in nine states: Alabama, Arkansas, California, Kansas, Nebraska, New Hampshire, New Mexico, Texas and Virginia.”