When boss behaviors fall short of bullying, but still prompt an “oy”

If we define workplace bullying as intentional, often repeated, verbal or non-verbal mistreatment of employee that causes mental or physical harm, then it follows that a lot of not-so-great behaviors fall short of that threshold. Bullying, as I’ve come to think of it, is targeted and usually malicious in nature. “Bad bossism,” on the other hand, is simply that.

I just read Adam Bryant’s New York Times interview of Barstool Sports CEO Erika Nardini, and I’m glad that I don’t work for her. (Barstool Sports, if you’re unfamiliar with it, is a “bro” site featuring lots of sports talk and photos of scantily clad co-eds.) While nothing in the interview necessarily cries out “bullying boss,” Nardini’s punishing management practices and assessments of humanity aren’t for everyone: 

1. She’ll run people into the ground in order to build a better Barstool.

I think I’m punishing. I have a large ability to grind. If I want something or if I believe in something or I think something should be done better, I will push and push until I exhaust people.

I really value stamina and drive. I am bad with stagnation and complacency. It’s not just about winning, but did we do everything possible to make something happen?

2. That includes being available 24/7, and she’s going to test that during your interview phase.

If you’re in the process of interviewing with us, I’ll text you about something at 9 p.m. or 11 a.m. on a Sunday just to see how fast you’ll respond.

[In response to the followup question of permissible response time] Within three hours. It’s not that I’m going to bug you all weekend if you work for me, but I want you to be responsive. I think about work all the time. Other people don’t have to be working all the time, but I want people who are also always thinking.

3. She’s got a single-lens, 90/10 view of humanity.

I had to learn, and I’m still learning, about the kinds of people on my team who can run in my system, which is pretty hard-driving.

…There were people who weren’t into it, and it took me a long time to learn that there are people who I call “90 percent players” and there are “10 percent players.”

The 90 percent players are superdependable. They work hard every day, and they’re amenable to whatever you want to do.

And the 10 percent people may not be great 90 percent of the time, but 10 percent of the time they’re genius, and they’re genius at the moment that matters.

It took me a long time to learn that there’s a beauty and a gift in the 10 percent people, and you have to be able to unlock it.

Oy, indeed.

It would’ve been great had interviewer Bryant followed up with a question about work-life balance, but we’ll have to imagine Nardini’s response. (I’d predict some variation on “work hard, play hard.”)

To be fair, Nardini is no different than any other CEO who expects their underlings to demonstrate fulsome devotion to their jobs. She’s merely among the latest to regard her management philosophy as worth bragging about. Of course, we’re used to hearing this stuff from certain male CEOs, so perhaps it’s a sign of ironic, umm, progress, that a female CEO is spouting more of the same.

An afternoon off

Let me start off by admitting that managing work-life balance is not one of my strengths. I tend to get wrapped up in the various projects I’m working on, and it just so happens that I have a lot of them competing for my attention right now. I truly enjoy genuine down time, but I don’t build enough of it into my schedule.

Yesterday I waved the white flag of surrender, dropped a book and some magazines into my backpack, and took the subway into downtown Boston. There I went to a Pret a Manger sandwich shop/cafe, bought some lunch, and commandeered a comfortable seat and small table for the afternoon. Pret is a chain, and I’ve noticed that each Pret store tends to adapt to its space and location in terms of look & feel. This Pret is odd in a good way. It’s in the heart of the city’s Downtown Crossing area, and it’s very busy during peak weekday hours. However, outside of those times, it feels more like a spacious, hang out-type cafe. Plus, the food and beverages are good.

The book was a strategic choice: Don Winslow’s The Force, a gritty and gripping cop novel set in today’s New York City. It’s really, really, really good. Between various obligations and the overall state of the world, I’ve had trouble maintaining focus on books read purely for pleasure, but The Force is drawing me in easily. Winslow is a great storyteller who has done his homework on creating a realistic backdrop. If you like your crime/suspense novels in the cozy zone, then I’d suggest skipping this one. But if you like them with big doses of in-your-face real, then I highly recommend it.

Anyway, now that I’ve done a few product endorsements (Pret and Winslow, you’re welcome), back to my point about taking an afternoon off. Being a nostalgic sort, this reminded me of days as a young Legal Aid lawyer in New York City. Money was tight, so vacations involving travel were out of the question. Instead, I found myself using vacation time in one and two day chunks, taking what are now called staycations. One of my favorite pastimes was to pack a few books and find a place to read them over a cheap lunch and something to drink.

This made for a welcomed afternoon mini-vacation. I need to do this more often. A good book, some coffee and a morsel or two, and I’m good to go for the next time!

Work, Stress and Health 2017 (Hello from Minneapolis!)

The biennial Work, Stress and Health conference, co-sponsored by the American Psychological Association (APA), National Institute for Occupational Safety and Health (NIOSH), and Society for Occupational Health Psychology (SOHP) is a continuing education highlight for me and an opportunity to share some of my work with colleagues from around the world. It also serves as ongoing proof that a large conference can be enjoyable and friendly, thanks to the great people organizing it and the wonderful folks it attracts.

The 2017 conference began today in Minneapolis with an afternoon opening session, and here are some of the highlights:

  • An opening panel on temporary jobs and the gig economy featured two excellent presentations: David Desario, founder of the Alliance for the Temporary Workforce discussed the elevated workplace health & safety risks faced by temp workers. He’ll be screening “A Day’s Work,” his documentary film about these (sometimes deadly) hazards, at the conference on Thursday afternoon. Journalist Sarah Kessler (Quartz), author of a forthcoming book about the gig economy, sketched out the nature of this small but growing sector, summing up the gig worker’s plight as “risk without the potential rewards of entrepreneurship.”
  • Among the award recipients was Dr. Larissa Barber (Northern Illinois U.), whose cutting-edge research and commentary on work-life issues has been discussed previously on this blog (e.g., here and here). Lacie, as she is known to her friends, was recognized for her early career accomplishments, a richly deserved honor. Dr. Julian Barling (Queen’s U., Canada), one of the earliest researchers on workplace mistreatment (among his many research topics), received an equally well-deserved lifetime achievement award.

I’ll be part of two panels at this year’s conference: One is on “Trauma-Informed Best Practices for Responding to Workplace Bullying and Mobbing,” a panel I organized with Drs. Maureen Duffy and Gary Namie. I included my panel paper in my last post. A second is on “Non-Standard Work Arrangements: A Discussion of Taxonomy and Research Priorities,” building on themes raised in the opening program on temp jobs and the gig economy. I was invited by NIOSH to discuss some of the legal aspects of this topic, including the oft-discussed distinctions between employee and independent contractor status.

The importance of hobbies and avocations during stressful and anxious times

Peter sings, to be followed by a coaching.

Peter sings, to be followed by a coaching.

Periodically I use this blog to champion the pursuit of hobbies and avocations as ways of enriching our lives, and I’m happy to do so again. For a lot of folks right now, the experience of work and the state of the world generally are brimming with stressors. And while I don’t advocate ignoring those situations, I do think we need healthy diversions that offer positive engagement.

On this topic, I try to practice what I preach. I’ve written before (here and on my personal blog here) about a weekly singing class that I take at the Boston Center for Adult Education (BCAE). Every Tuesday, our class meets for a 90-minute session, led by Jane (a Juilliard-trained vocalist and instructor) and Maria (a classically trained piano accompanist). The format is simple. After group warm-ups, each student performs a song of their choosing and is coached before the group. Yup, each of us does a solo number every week!

He dutifully takes notes during every class session.

He dutifully takes notes during every class session.

Recently I was reminded of the meaning of this class by Peter, a fellow student, who dutifully jots down coaching tips and reflections into a notebook during class. He often performs with his guitar, and he’s good enough to do coffee house gigs if he ever wants to go that route. For now, at least, we are his primary audience. It’s very cool to me that he cares so much about the class that he chronicles his experience on a weekly basis.

Everyone is here because they want to be, which can’t be said for many other life situations! The students find the class via the BCAE catalog (print and online) or through word of mouth. Jane and Maria teach this class in addition to holding down “day jobs,” so this is a labor of love for them, a true avocation. 

After one of our term-ending recitals, clockwise fr L: Maria (accompanist), Kerry, Adeline, Lorin, Xiomara, DY, Brian, and Jane (course instructor).

The singing class generally runs in six to eight week terms, depending on the BCAE’s calendar. We typically use the last session of a term as a little recital, during which each of us sings two songs of our choice, without the coaching. Students may invite guests, and some do. It’s a neat way of wrapping up each term. As you can see from the photo above, we sometimes go out for a bite to eat afterward.

Opened in 1933, BCAE is one of the city’s non-profit fixtures, offering a wide array of adult education classes. Earlier this year, a few of us attended a BCAE fundraiser, featuring morsels and drinks provided by area restaurants and food producers. It was a lot of fun and a nice opportunity to support an organization whose space and staff help to make these classes a reality.

Supporting a BCAE fundraiser, L to R: Bonita, Adeline, Jane, and Maria.

This is one of my primary sources of work-life balance, to the extent that I can claim to have any! I select mostly numbers from the Great American Songbook — the stuff of the Gershwins, Cole Porter, Sinatra, etc. — but others perform contemporary pop, classic rock, folk, country, religious…you name it.

The class attracts a friendly, supportive, and smart group of people who, individually and collectively, comprise a sort of natural diversity across many categories. Among current students, I’ve been there the longest — over 20 years! — but we’ve also got a steady cohort of repeat takers. Some come into the class with remarkable voices. Many others, like me when I started, are neophytes. Novice singers, however, need not be afraid. Jane has this way of helping just about anyone become a proficient singer, even people who might be classified as tone deaf.

Sinatra’s legacy faces no threat when I’m singing.

On occasion we take our voices outside of the class to perform. Our group has gone to several local open mic cabaret nights, and we’ve done karaoke a few times as well. Some time ago, I was part of a small group of voice class singers that did free gigs at local senior facilities. One of our fellow students does the busker thing in nearby Harvard Square!

I am fortunate to have a career that engages my attention, but this class offers activity and community that provide needed contrasts from the world of work. I often remark that the class and the people in it have saved me thousands of dollars in therapy costs. For me singing class is a form of mindfulness, an opportunity to be in the moment with music I enjoy, buoyed by terrific people who make it a supportive and fun experience. I count many of these folks as good friends. All things considered, it’s about as ideal a hobby as one could expect, and for that I am very grateful. 

Related posts

With “encore careers” increasingly for the wealthy, avocations and hobbies should take center stage (2016)

What’s your hobby? (2015)

Targets of workplace bullying: Pursuing healthy, immersive activities away from the job (2015)

Our avocations and hobbies: The third pillar of work-life balance? (2012)

Will our avocations save us? (2010)

Embracing creative dreams at midlife (2010)

Related article

Jennie Bricker wrote about avocations in a 2015 piece for the Oregon State Bar Bulletin, “Poets, Tramps and Lawyers,” citing pieces in this blog.

 

Devoted diversions

Screenshot from mlb.com

Screenshot from mlb.com

As I’ve written earlier, I’m in the midst of a research sabbatical semester, working away on a book project on workplace bullying and mobbing, as well as several other writing endeavors. While this stretch of time has been marked by one awful diversion (America’s presidential campaign), it also has brought the wonderful specter of my beloved Chicago Cubs finally playing their way into the World Series for the first time since 1945. And if they manage to win the World Series over another team historically bereft of post-season glory, the Cleveland Indians, then they will sit atop the major league baseball universe for the first time since 1908.

“Cubs fan” and “long suffering” are phrases that have been melded together in the world of sports fandom for decades. Any Cubs fan of, uh, a certain age knows that the years 1969, 1984, and 2003 signify on ongoing angst of hope followed by crushing defeat. But the current Cubs team seems to be different. It is young, supremely talented, confident, and well-managed. Making the World Series was a huge moment for Cubs fans and this team, and hopefully there is one more celebration to come. In any event, the Cubs look like serious contenders for several years to come.

For now, however, the Cubs faithful have been brought back down to earth with a Game 1 loss against a feisty Indians team. This will not be easy. And it so happens that I’m flying to Cleveland this week to visit a dear friend, and she’s an Indians fan. (This visit was planned before the baseball gods ordained this World Series matchup.) It’s probably good that I don’t have my own collection of Cubs fan clothing, as years of living in Boston and New York have taught me to be careful about proclaiming contrarian sports leanings too loudly. There’s already a “Cleveland Indians Championship Parade” event posted to Facebook, but I’m still hoping that my Cubs will rain on that parade.

The French (Dis)connection: No work e-mails outside traditional working hours

photo-428

Dominique Mosbergen reports for the Huffington Post on a new French labor law that bans after hours work e-mails:

Checking your work email on a weekend or a holiday? In France, where employees have been granted “the right to disconnect,” that’s now against the law.

Buried inside a recently enacted — and hotly contested — French labor reform bill is an amendment banning companies of 50 or more employees from sending emails after typical work hours. “The right to disconnect” amendment, as it’s so called, is aimed at minimizing the negative impacts of being excessively plugged in.

Lest any work-obsessed, provincial American get in a huff and start hurling insults at the collective French work ethic, Lauren Collins offers some clarifying cultural points in the New Yorker:

The notion of the indolent French worker, for one thing, is a fiction: the country’s hourly productivity, for example, rivals that of the United States, and French workers put in more hours a year than their supposedly more industrious German counterparts. The difference, then, is not in our attitudes toward our jobs but in our attitudes toward the rest of our lives. In France, a personal life is not a passive entity, the leftover bits of one’s existence that haven’t been gobbled up by the office, but a separate entity, the sovereignty of which is worth defending, even if that means that someone’s spreadsheet doesn’t get finished on time.

Okay, I’m not suggesting any such law for the U.S. The objections — legal, practical, everything — would come in from all directions, not just from large employers with round-the-clock operations. (Believe me, as an academician I send e-mails to our support staff at all hours of the day and night, though in no way do I expect responses when they’re not working.)

But I raise this to tweak our perspectives about work, work-life balance, and the importance of our time spent away from work. I think it’s especially germane to wage workers and lower-paid salaried workers who are expected to be at the beck and call of their higher-paid co-workers. It would be healthier for everyone if work’s e-influence wasn’t so 24/7. (Yup, I am writing this as a memo-to-self.)

Even if this French law wouldn’t port over well to America, embracing more of its underlying rationale would serve us well. On that note, for sure, Vive la France.

From hoop jumping to legacy work and places in between

(image courtesy of http://worldartsme.com)

(image courtesy of http://worldartsme.com)

Last week I invoked the writings of philosopher Charles Hayes to consider how the ripple effects of our good works can positively impact the world, perhaps in ways we will never know. I’d like to return to questions of how we can make a difference during our lives — in whatever sphere(s) we deem important — by putting on a spectrum the notion of hoop jumping on one end and the concept of legacy work on the other. Please allow me to engage in some Sunday meandering….

First, some definitions may be in order here. By “hoop jumping” I refer to schooling, credentialing, networking, and gaining initial experience. These steps take us to where we’d like to be; they position us. (This is why it is rare for a post-graduate first job to be a true “dream job.”)

By “legacy work” I mean our core contributions and accomplishments, the stuff we’d like to be remembered for in the longer run and by people we care about. In the realm of vocation, it may involve creative or intellectual work, achievement in business, service to others, building something, activism and social change work, or some type of innovation or invention.

Some people jump through their requisite hoops early, completing the heart of their formal learning at a relatively young age, promptly engaging in the necessary networking and positioning, and embarking on a long-term career that brings them much satisfaction. Certainly there may be setbacks and diversions along the way, but they start building their body of legacy work fairly early in life.

For many others, however, that process will include stops and starts, ups and downs, and recasting that often requires jumping through new hoops. A career is rarely completely linear, moving irresistibly upward until we reach some pinnacle and then retire. Furthermore, opportunities to do meaningful work, especially that which may fall into the legacy category, do not necessarily build toward some big crescendo close to the end. Whether they are handed to us or we create them, we rarely have full control over timing and sequencing!

***

I realize that I have been talking mainly in the context of careers here. Nevertheless, as I’ve suggested before, one’s legacy work need not be vocational in nature. It can include parenting, caregiving, an engaging avocation, a deeply meaningful hobby, or charitable work. For some, a “day job” may pay the bills, but an unrelated project or endeavor brings the deeper meaning.

Over the years, I have witnessed these scenarios many times. With some people, the discovery of legacy work has actually been a re-discovery, marking a return to interests and passions they put on the shelf in years past.

***

Let me also acknowledge the sense of great economic and social privilege implicit in what I’m writing about. Those of us who are in a position to devote a good chunk of our waking hours to endeavors that provide satisfaction, meaning, accomplishment, and even joy are very fortunate. Countless millions of people around the world do not have that luxury; they are living in survival mode.

I hesitate to characterize such blessings as constituting a finger wagging obligation to make the most of them and to contribute something good to the world. That said, we live in a world in serious need of more joy, creativity, humanity, and compassion. Who wants to look back at a life only to see a lot of wonderful opportunities squandered and wasted?

***

Looking at the tortoise and the hare folktale, I personally identify more with the tortoise, at least when it comes to this general subject. In fact, I look with admiration at those folks who have figured things out much earlier than I did. I started this blog in 2008, over twenty years into my career as a lawyer and law professor. I now understand that it took me that long to forge a sufficiently wise, authentic, and mature worldview to start writing for a more public audience on the topics that frequent these pages.

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