MTW Newsstand: Freedom From Workplace Bullies Week edition

Hello dear readers, it’s Freedom From Workplace Bullies Week, an annual observance launched by the Workplace Bullying Institute. Among other things, I’d like to share some relevant articles with you:

Ellen Pinkos Cobb, “Global Workplace Bullying Developments Continue during Covid-19,” SAI Global (2020) (link here) — “In this blog, I review new laws around the world that prohibit bullying in the workplace, as well as an international standard that will address violence and harassment at work that becomes effective soon.”

Mickey Butts, “How Narcissistic Leaders Make Organizations Less Ethical,” Greater Good Magazine (2020) (link here) — “A new paper by Berkeley Haas School of Business professor Jennifer Chatman and her colleagues shows not only the profound impact narcissistic leaders have on their organizations, but also the long-lasting damage they inflict.”

Manuela Priesemuth, “Time’s Up for Toxic Workplaces,” Harvard Business Review (2020) (link here) — “While direct interactions with ‘bad bosses’ can be traumatic for employees, the problem often goes further than a single individual. Indeed, some of my own research has shown that abusive behavior, especially when displayed by leaders, can spread throughout the organization, creating entire climates of abuse.”

Brian Truitt, “New survey: Women in Hollywood are twice as likely as men to experience unchecked bullying at work,” USA Today (2020) (link here) — “A new survey from The Hollywood Commission confirms that abusive conduct is a pervasive problem in Hollywood made worse by the entertainment industry’s power imbalances – and the targets of the bullying are often young workers and assistants.”

Mike Krings, “KU law, journalism scholars sum up nonexistent state of workplace cyberbullying laws,” KU Today (2020) (link here) — “While technology has provided a way for many parts of life to carry on virtually, it has also provided space for negative elements of life such as cyberbullying to increase. Schools have made strides in combating the problem in recent years, but two University of Kansas scholars point out in a new book chapter that American law is woefully unprepared to handle workplace cyberbullying.”

Elizabeth Mulvahill, “When Teachers Bully One Another,” We Are Teachers (2020) (link here) — “Indeed, while there is news story after news story about student-on-student bullying, no one is talking about the problem of teacher-on-teacher bullying. But for teachers facing harassment from their colleagues every day, the proverbial struggle is real.”

Takeaway from Philly: The knowing-doing gap is everywhere

At the recent Work, Stress and Health Conference in Philadelphia, it took three keynote programs and a panel discussion for me to finally reach my “duh” moment: We have so much of the knowledge and understanding we need to create healthier, happier, and more productive workplaces. But the gap between insights gleaned from psychology, organizational behavior, and law and public policy on one hand, and the implementation of these ideas on the other, is vast.

The biennial Work, Stress and Health Conference (WSH) is co-sponsored by the American Psychological Association, National Institute for Occupational for Safety and Health, and Society for Occupational Health Psychology. As I’ve written before, this is one of my favorite conferences, a wonderful, recurring opportunity to share research and insights and to meet with scholars and practitioners who are doing great work. Many WSH participants have become valued friends and associates. In fact, my participation in the 2015 WSH conference led me to write about “conferences as community builders,” in a blog post that was reprinted in the APA’s Psychology Benefits Society blog (link here).

The huge knowing-doing gap

In the opening keynote, major priorities for labor and employment stakeholders were beautifully framed by Jeffrey Pfeffer (Stanford U.), expounding on themes raised in his 2018 book, Dying for a Paycheck. Here’s a short abstract of his speech:

The workplace is the fifth leading cause of death in the U.S., and many workplace practices are as harmful to health as second-hand smoke. Worse than the enormous physical and psychological toll on people and the enormous economic costs to companies and society, is that no one seems to care as work arrangements move toward less, rather than more, healthful environments.

During his talk, Dr. Pfeffer identified workplace bullying and abuse as one of the most harmful work hazards.

He also referenced his previous writings on the “knowing-doing gap,” i.e., the gap between knowing the right thing to do and actually implementing it in organizations. Pfeffer developed this concept with fellow Stanford professor Robert Sutton (author of the popular bullying-related book, The No Asshole Rule). Throughout the conference, it struck me how the knowing-doing gap applies to virtually every aspect of employment relations.

The second day keynote featured Manal Azzi from the International Labour Organization (ILO). Dr. Azzi’s presentation, setting out the major initiatives of the ILO, captured how this global entity is serving as a base for enhancing the well-being of workers around the world. The ILO offers research, best practices, and policy solutions and fosters tripartite relationships between government, business, and labor. There are many keys to bridging the knowing-doing gap here.

The final day keynote program was a wide-ranging panel on work and technology, hosted by David Ballard of the APA. I was alarmed by the discussion of actual and potential employer excesses in terms of technology and employee surveillance. My main knowing-doing gap point is the obvious need for a revived labor movement to serve as a check on employer power, a point reinforced by panelist David LeGrande of the Communications Workers of America.

One path toward implementing solutions and best practices: Getting the word out

If we are to bridge this gap between knowledge and action, then greater sharing of research and insights via the media is part of our strategy. In that vein, I was part of a panel discussion, “Going Public: Sharing Our Work Through the Media,” also hosted by the APA’s David Ballard. I joined Angel Brownawell (APA), Carrie Bulger (Quinnipiac U.), Lisa Kath (San Diego State U.), and Gary Namie (Workplace Bullying Institute). From our program abstract, here’s a short preview of what we covered:

How can scholars, researchers, and practitioners in fields relevant to worker well-being and organizational performance engage the media, serve as subject matter experts, and help inform public understanding? How can we better translate research for the general public and promote our work in ethical and professionally appropriate ways? How can we build relationships with reporters that lead to being sought out as the experts of choice and how do we prepare for those opportunities when they arise?

The knowledge we need to create better organizations that embrace worker dignity is largely at our disposal. We need to mainstream those insights and understandings in the public dialogue about work, workers, and workplaces. Engaging the media in that effort can help us to bridge the knowing-doing gap.

A morning field trip to the Boston Globe

I am a big fan of newspapers. They are necessary for healthy civic life. They are also laboring under challenging circumstances in a digital era where print edition advertising dollars have diminished and lots of online readers expect news reporting to be accessible free of charge.

Among the papers I’m rooting for is the Boston Globe. I have no personal stake in it, other than being a resident of Boston and a subscriber. But I grasp its central role in shaping and informing our understanding of current events, such as over the weekend when — as I wrote earlier this week — they published two excellent features highlighting the destructive impact of workplace bullying.

A visit to the Globe

That’s among the reasons why I was delighted to participate in an onsite visit to the Globe’s downtown Boston headquarters this morning, courtesy of its Facebook group for subscribers. The Globe’s audience engagement team is experimenting with ways to connect with subscribers, and this tour was part of those efforts. Call it a neat little morning field trip.

The highlight of the tour was sitting in on the editors’ morning planning session. If you’re a news junkie like me, it is very, very cool to listen to the editors going around the table, sharing what pieces will be published online later in the day and, eventually, in the print edition. I appreciated their willingness to allow a group of strangers to witness discussions of developing news stories and decisions about what to publish and when.

Heightened appreciation

The Globe is a preeminent regional newspaper with national influence. Like most newspapers, it has suffered cutbacks and budget challenges over the years, thanks to the changing environment for print journalism. But it continues to publish comprehensive news reporting and features on a daily basis, as well as to break major investigative stories.

My appreciation for the Globe and newspapers like it has increased markedly during recent years. A prime example is reporter Jenna Russell’s in-depth piece about the savage bullying and harassment endured by a female corrections officer in Massachusetts. In the work I’ve been doing about workplace mistreatment, I have become familiar with stories like this in other parts of the country, where there are no newspapers capable of reporting them — or at least no papers willing to do so. It takes both resources and commitment to do journalism like this.

It may sound corny, but good newspapers shine a light on what’s happening in the world. Electronic news and social media play important roles as well, but only newspapers can do the deep digging on a consistent basis. We need them now more than ever.

Join me on Facebook!

Dear readers, if you’re on Facebook, please consider “liking” my new Page for the New Workplace Institute and this blog! Go here for the link, and simply “Like” the Page.

I tend to be very deliberate about adopting new technologies and social media platforms. For example, despite many suggestions, I’ve avoided setting up a Twitter account. There’s something about that platform that bothers me, so I’ve stayed away.

By contrast, I spend a fair amount of time on Facebook. Nevertheless, I’ve held off on creating a Page for the blog. Instead, I’ve simply shared blog posts to my personal page and other places.

However, I finally broke down when I realized that a dedicated Page on Facebook would help me share more of the work I’ve been doing, post additional info that doesn’t make it into the blog, and foster greater dialogue with readers and followers. If you’re a Facebook user, I hope you’ll join me at my new Page.

Pixar animated film captures workplace diversity challenges in 8 minutes

Pixar has released a great little animated film that beautifully captures the challenges of building workforce diversity in the midst of a white male “bro” culture, starring a ball of yarn named Purl. Emily Canal, writing for Inc., explains:

In Pixar’s new animated short, Purl enters the office on her first day of work and quickly realizes she doesn’t look or behave like the other employees. For starters, they’re all white men clad in identical suits and acting just like their company’s name, B.R.O. Capital, might suggest. Meanwhile, Purl is a fuzzy pink ball of yarn.

…The short emphasizes the importance of workplace inclusivity and diversity as Purl is ignored, shut down at meetings, and excluded from out-of-office bonding events simply because she’s different. The film’s writer and director, Kristen Lester, drew on her own experiences in the animation industry for Purl’s story. 

“My first job, I was the only woman in the room,” Lester said in a behind-the-scenes clip. “So in order to do the thing I loved, I sort of became one of the guys.”

That’s exactly what Purl does. She refashions herself into a knitted business suit, ditches her desk decorations, and embraces a personality that mirrors what she sees around her. She’s instantly accepted by her male colleagues but at the sacrifice of her identity.

It’s excellent. You can click on the image above or here to watch it.

***

Hat tip to Adeline Moya for the Inc. article and video.

In the news 2018

Periodically I’m contacted by reporters about topics discussed on this blog. Here’s a fairly complete list of 2018 news stories in which I’ve been interviewed or where my work has been discussed:

When diversity issues emerge, bullying often lurks underneath

Last week, NBC News cancelled the “Megyn Kelly Today” show days after Kelly made racially insensitive remarks about wearing blackface for Halloween. As reported by Megan McCluskey for Time magazine:

Amid growing controversy over Megyn Kelly’s racially insensitive comments about blackface, NBC News has announced that it has canceled Kelly‘s 9 a.m. hour of the Today Show, Megyn Kelly Today.

. . . Kelly came under fire earlier this week for saying that she doesn’t understand why blackface Halloween costumes are racist during a roundtable discussion on offensive costumes on her talk show, Megyn Kelly Today.

“What is racist?” she asked a panel that included Jenna Bush Hager, Jacob Soboroff and Melissa Rivers. “You do get in trouble if you are a white person who puts on blackface for Halloween, or a black person who puts on whiteface for Halloween. Back when I was a kid, that was okay just as long as you were dressing as a character.”

One can make a plausible claim that cancellation was a harsh consequence for one badly misinformed and ignorant remark. After all, Kelly’s transgression paled next to virulently mean-spirited statements tweeted out by Donald Trump on a regular basis. However, many news reports have suggested that this may have been simply a tipping point preceded by other concerns about her show. Among other things, while Kelly has become a strong voice for women’s interests during the #MeToo era, she also has a history of stirring up controversy on matters related to race.

In any event, as I searched around to learn more about Kelly’s situation, I found an earlier news report that reminded me once again that when diversity-related concerns publicly emerge out of a given workplace, allegations of bullying behaviors often aren’t far behind. From January of this year, here is Emily Smith’s Page Six account of a “Megyn Kelly Today” writer who lost his job after complaining of alleged bullying behaviors faced by staffers: 

A top staffer on Megyn Kelly’s show has been fired after claiming there is a “toxic and demeaning” environment on set, rife with bullying and “abusive treatment.”

Kevin Bleyer was fired as a writer from “Megyn Kelly Today” this week after complaining that Kelly’s two top execs, Jackie Levin and Christine Cataldi, were bullying lower-level members of staff.

. . . Bleyer — a multiple Emmy-winning former writer for “The Daily Show” and speechwriter for President Barack Obama — on Tuesday sent the email to NBC News human resources, and was fired shortly after.

He wrote in the memo, revealed by the Daily Mail,“I’m sad to say … the executive incompetence continues — as does the dysfunctional management, abusive treatment, maddening hypocrisy, staggering inefficiencies, acidic and deficient communication, and relentless scapegoating. Jackie Levin persists in creating a toxic and demeaning environment, and Christine Cataldi enables and reinforces it.”

He claims Cataldi regularly calls her assistant “an idiot,” and when he offered suggestions for the show, Levin called him a “f–king whiner.”

At times there’s a more direct connection between the diversity-related behaviors and workplace bullying. As I reported earlier this year, Tom Ashbrook, a popular public radio program host here in Boston, was fired for engaging in bullying behaviors after initially being accused of sexual harassment. In the same piece, I wrote about how Hollywood mogul Harvey Weinstein, an accused serial sexual harasser, has also been tagged as a bullying boss.

Guardian investigation: Bullying behaviors rife at top U.K. universities

Hannah Devlin and Sarah Marsh report on a Guardian newspaper investigation indicating that a culture of bullying is “thriving” at leading British universities:

Hundreds of academics have been accused of bullying students and colleagues in the past five years, prompting concerns that a culture of harassment and intimidation is thriving in Britain’s leading universities.

A Guardian investigation found nearly 300 academics, including senior professors and laboratory directors, were accused of bullying students and colleagues.

Dozens of current and former academics spoke of aggressive behaviour, extreme pressure to deliver results, career sabotage and HR managers appearing more concerned about avoiding negative publicity than protecting staff.

Their feature-length article goes into detail about their investigative findings and shares stories of individuals who have experienced bullying behaviors in academic workplaces.

When media devote coverage to bullying and related behaviors in academe

This is not the first time that the Guardian has highlighted bullying and abuse at work. The newspaper ran a week-long series on workplace bullying in 2017. And we’ve known for a long time that academe can be a petri dish for these behaviors. In fact, “Workplace bullying and mobbing in academe: The hell of heaven?” (2009, revised 2014), is one of this blog’s most popular posts.

As I discussed in my last entry, when major, mainstream media outlets devote feature stories to workplace bullying, mobbing, and abuse, it serves as a powerful message that we must take these destructive behaviors seriously. It’s also noteworthy when a major newspaper with a global readership deems that bullying in academe merits significant coverage.

Here in the U.S., coverage of academic bullying has been limited primarily to specialized media covering higher education (such as the Chronicle of Higher Education). My own interest in workplace bullying was originally stoked some 20 years ago by my awareness of such behaviors in academic (as well as legal) workplaces. So, cheers to the Guardian for diving in with this piece. It makes a difference.

Redbook magazine examines bullying of women at work

 

Writer Jessica Press was caught by surprise. When she posted to social media that she was looking for stories from women about their experiences of being bullied at work, she expected a sprinkling of replies. Instead, as she recounts in the lede to her feature article appearing in Redbook magazine’s October issue, she got a deluge:

My inbox was flooded — overflowing with incoming mail. I’d put out the call to a handful of experts and Facebook groups for women’s stories of workplace bullying. I thought perhaps I’d hear from a dozen women.

Instead, within a week, nearly a hundred stories from around the country and around the world poured in, with a steady stream continuing in the days and weeks that followed. They worked in hospitals, academia, sales, food service — anywhere and everywhere. There were women still living in fear of retaliation. There were those who shared their journeys of deteriorating marriages, depression, anxiety, and PTSD-like symptoms. There were a surprising number who had involved lawyers and were limited in what they could even reveal due to nondisclosure agreements.

It’s a substantial feature article, and I suggest giving it a full read. Among those interviewed was Deb Falzoi, one of the key advocates for the anti-bullying Healthy Workplace Bill here in Massachusetts:

“Every day I would come to work feeling like, What is she going to do today? remembers Deb Falzoi. “Now that I know the ways bullies work, I realize she was very textbook. There were false accusations, removal of my responsibilities. At the time I didn’t know what to call what was happening to me. When I finally found the term ‘workplace bullying’ and saw that there was research on the issue, I felt a sense of relief. I hear that same thing from other targets.”

Press also gives a shout-out to our national campaign to enact the Healthy Workplace Bill:

[Drs. Gary] Namie and his wife, Ruth, the cofounder of [the Workplace Bullying Institute], along with David Yamada, professor of law and director of the New Workplace Institute at Suffolk University Law School in Boston, are leading a movement to pass the Healthy Workplace Bill, which Yamada wrote. The bill would give both workers and employers clear-cut rights and clearly defined boundaries, which are of course the basis of any healthy relationship, professional or otherwise. “It provides an incentive for employers to adopt reasonable steps to prevent and correct bullying, which translates to having a policy and faithfully enforcing it,” explains Namie.

What’s the significance of Redbook doing a feature piece on the bullying of women at work?

I think it’s another important sign of the mainstreaming of workplace bullying and mobbing behaviors as topics worthy of our close attention. After all, Redbook is a long-time, monthly lifestyles magazine marketed primarily to women, with a circulation of some 2.2 million. That’s a sizable readership.

This is akin to the Boston Globe‘s front page feature on workplace bullying that appeared at the turn of the year.

These articles are an important form of public education about work abuse. And especially for those who are targeted by these behaviors, they serve an informative and validating purpose that helps them understand what they’re experiencing. I hope we see a lot more coverage like this.

A story for our times

So here’s the short version: A woman who objects to an eight-year-old girl selling bottled water on the street is filmed apparently calling the police on the young kid. The video goes viral, and the woman loses her job. There’s a racial dynamic here too, as the woman is white and the girl is black. As reported by CBS News:

STUDIO CITY, Calif. — The woman dubbed “Permit Patty” for threatening to call police on an 8-year-old black girl selling water on the street has stepped down as CEO of her cannabis company. CBS Los Angeles reports the move follows a massive online backlash that resulted in her products getting dropped by other marijuana sellers.

Several Bay Area dispensaries are now refusing to sell products made by Alison Ettel’s company TreatWell Health, The San Francisco Chronicle reported Tuesday.

“It is Ms. Ettel’s belief that TreatWell, its employees and patients should not have to suffer because of a situation that occurred in an escalated moment,” company spokeswoman Cynthia Gonzalez is quoted as saying in the paper.

At least three marijuana dispensaries stated publicly they would stop selling TreatWell products.

It’s a story for our times: Incivility, race, smartphones, social media, legalized pot, and job loss.

From an employment standpoint, the lesson is an easy if unsettling one. Anything we do these days can be caught on a smartphone camera. If the behavior reflects negatively on us and the video goes viral, it can affect our employment status. Most American workers today are employed on an at-will basis, which means they can be terminated for any reason that does not violate existing employment laws. Video footage from an incident outside of work that causes negative publicity for the company can be among the legally valid reasons to fire an at-will employee.

I don’t know the specific nature of Allison Ettel’s employment status with her now-former company, but her demise was swift.

As far as the racial aspect goes, I won’t assume how race impacted Ms. Ettel’s actions. But in these hyper-charged times, racial optics matter and sharpen quickly. When they go viral online, that can be all that counts. This just looks bad.

The marijuana angle adds a humorous twist. Believe it or not, I’ve never even tried pot; I’m a pretty straight-laced, geeky guy. But how many of you were thinking that Ms. Ettel might’ve benefited from a toke or two before getting so worked up over a young kid trying to earn some money by selling bottled water on the street?

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